Terms & Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "Member", "User") and cita66 ("Platform", "we", "us", "our") governing your access to and use of the online gaming services available at cita66.cam.

By creating an account, making a deposit, or placing any wager on cita66, you confirm that you have read, understood, and unconditionally agreed to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

cita66 is an internationally licensed online gaming platform. Players are individually responsible for determining whether accessing online gambling services is lawful in their own jurisdiction. Malaysian players are specifically advised to familiarise themselves with applicable local laws prior to registering.

The following definitions apply throughout this Agreement:

To register and maintain an Account on cita66, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis:

• You are at least 21 years of age. This requirement is non-negotiable and will be enforced through KYC verification prior to processing any withdrawal.
• You are a natural person acting in your own name and on your own behalf. Corporate entities may not register personal player accounts.
• You are not accessing the Platform from a jurisdiction in which online gambling is explicitly prohibited by applicable law. It is your sole responsibility to verify the legality of online gaming in your jurisdiction before registering.
• You have not been previously excluded, suspended, or permanently banned from cita66 or any affiliated platform under a prior Account.
• You are not a current employee, contractor, director, or immediate family member of an employee of cita66 or any of its affiliated companies.
• You have not previously registered an Account on cita66 that was closed due to fraud, money laundering, or a material breach of these Terms.

cita66 reserves the right to request identity and eligibility documentation at any time and to suspend or close any Account that cannot satisfy these requirements.

Each Member may hold exactly one (1) Account. The creation of multiple accounts by the same individual — whether using different email addresses, names, payment methods, or device identifiers — constitutes a material breach of this Agreement and may result in the immediate permanent termination of all associated accounts and forfeiture of all balances.

You are required to provide accurate, truthful, and complete information during the registration process. You must promptly update your account information if any details change. cita66 shall not be liable for any consequences arising from inaccurate or outdated account information provided by the Member.

Your account credentials — including your username and password — are personal and confidential. You are solely responsible for all activity conducted through your Account. You must:

• Maintain the confidentiality of your login credentials at all times.
• Use a strong, unique password that is not shared across other platforms.
• Notify cita66 support immediately at [email protected] if you suspect any unauthorised access to your Account.
• Never share your Account with any other person or allow third parties to place bets on your behalf.

cita66 will never request your password via email, live chat, or any other communication channel. Any communication purporting to do so should be treated as fraudulent and reported to our support team.

cita66 accepts deposits denominated in Malaysian Ringgit (MYR) through the following approved payment channels:

• E-Wallets: Touch 'n Go eWallet, Boost, GrabPay
• Online Banking: Maybank2u, CIMB Clicks, Public Bank Online Banking, Hong Leong Connect
• Instant Transfer: DuitNow, FPX (Financial Process Exchange — all participating Malaysian banks)
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC) — credited in MYR equivalent at the prevailing exchange rate at time of deposit

The minimum deposit amount is RM30. Maximum deposit limits vary by payment method and Member tier. All deposited funds must originate from payment accounts registered in the Member's own name. Third-party deposits are strictly prohibited and will trigger an immediate hold on the relevant Account pending investigation.

cita66 reserves the right to conduct enhanced due diligence on any deposit and to request supporting documentation — including bank statements or proof of source of funds — as required by anti-money laundering (AML) obligations. Failure to provide such documentation may result in a temporary suspension of withdrawal privileges.

Withdrawal requests may only be submitted once a Member's Account has completed the applicable KYC verification process. The minimum withdrawal amount is RM50. Withdrawals must be made to a payment method registered in the Member's own name — third-party withdrawals are not permitted under any circumstances.

Indicative withdrawal processing times are as follows:

• Touch 'n Go eWallet, Boost, GrabPay: Typically under 5 minutes from approval
• DuitNow: Typically instant to 15 minutes from approval
• FPX / Online Banking: Typically 5 to 60 minutes from approval
• Direct Bank Transfer: Typically 15 minutes to 2 hours from approval
• Cryptocurrency: Subject to network confirmation times; typically 10 to 60 minutes

Processing times are estimates and may vary during peak periods, system maintenance windows, or where additional verification is required. cita66 shall not be held liable for delays attributable to third-party payment processors, banking institutions, or network congestion.

cita66 reserves the right to impose a withdrawal hold of up to 72 hours on any transaction where there are reasonable grounds to suspect fraud, abuse, or breach of these Terms, or where AML screening procedures require additional review.

All bonuses, free bets, cashback credits, reload offers, and promotional incentives offered by cita66 are subject to the specific terms attached to each individual promotion, which are published on the relevant promotion page. In the event of any conflict between a specific promotion's terms and this Agreement, the specific promotion terms shall prevail for that promotion only.

General bonus conditions applicable to all cita66 promotions unless otherwise specified:

• Each promotion is available to one eligible Account per household, IP address, and payment method.
• Bonus Credit must be wagered the specified rollover amount before real-money withdrawal is permitted. Wagering requirements are detailed on each individual promotion page.
• cita66 reserves the right to determine which games contribute to wagering requirement completion. Live dealer games, certain table games, and specific slots may contribute at different rates or may be excluded entirely.
• Bonuses expire within the timeframe stated in the promotion terms. Uncompleted wagering requirements after expiry will result in the Bonus Credit and any associated winnings being voided.
• cita66 reserves the right to withdraw, modify, or cancel any promotion at any time. Members will be notified of material changes to active promotions within a reasonable timeframe.
• Any attempt to abuse or exploit bonuses — including but not limited to low-risk hedging strategies, arbitrage, or coordinated wagering — will result in the voiding of the relevant Bonus Credit and may result in Account termination.

All bets placed on cita66 are subject to the specific rules of each game or sporting market as displayed within the Platform at the time of placing the bet. It is your responsibility to familiarise yourself with the applicable rules before placing any wager.

In relation to sports betting, the following general rules apply:

• Bets are accepted at the odds displayed at the time the bet is confirmed. Live odds are subject to change prior to confirmation.
• cita66 reserves the right to void any bet placed at manifestly incorrect odds due to pricing errors, technical faults, or data feed failures. Affected Members will be notified and their stake refunded.
• Where an event is abandoned, postponed, or cancelled, settlement rules for the relevant market apply as stated in the specific market rules. In general, where fewer than 50% of scheduled play is completed, bets on affected markets will be voided and stakes returned.
• Maximum bet limits apply per market and per event. These limits may vary by sport, league, event type, and Member tier.
• Mix Parlay combinations are subject to minimum odds per selection as specified in the sports betting rules section of the Platform. Parlay returns are subject to the maximum payout limits in force at the time of bet placement.

For live casino games, all outcomes are determined by certified RNG systems or live dealer actions. cita66 shall not be liable for connectivity interruptions, device failures, or browser incompatibilities that affect a Member's ability to participate in an ongoing game session. Where a game session is interrupted due to a Platform-side error, the last confirmed game state will be used for settlement purposes.

The following conduct is strictly prohibited on cita66 and constitutes a material breach of this Agreement:

• Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other point of interaction with cita66.
• Creating or operating more than one registered Account.
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, navigate the Platform, or otherwise interact with cita66 services in a non-human manner.
• Colluding with other players — whether on cita66 or on external platforms — to gain an unfair advantage in any game or market.
• Engaging in or facilitating money laundering, terrorist financing, or any other criminal activity through the use of cita66 accounts or payment channels.
• Exploiting software bugs, technical errors, or miscalculated odds without promptly reporting them to cita66 support.
• Depositing or withdrawing funds on behalf of a third party, or allowing a third party to use your Account credentials.
• Engaging in any form of harassment, abuse, or threatening behaviour directed at cita66 staff or other Members.
• Attempting to circumvent geolocation restrictions, IP blocks, or other access controls implemented by cita66.

cita66 employs real-time fraud detection systems and reserves the right to investigate any Account where prohibited conduct is suspected. Confirmed breaches will result in immediate Account suspension, forfeiture of all balances (including pending withdrawals), and may be reported to the relevant authorities.

cita66 reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or abuse of the Platform.
• Receipt of a chargeback or payment dispute filed against a cita66 deposit transaction.
• Identification of the Member as a politically exposed person (PEP) or a person subject to international sanctions.
• Regulatory or law enforcement instruction requiring cita66 to restrict the account.

Where an Account is suspended pending investigation, cita66 will endeavour to complete the review within 30 business days. Where an Account is closed due to a confirmed breach, any remaining real-money balance (after deduction of Bonus Credit and any amounts subject to investigation) may be returned to the Member's verified payment method at cita66's discretion.

Members wishing to voluntarily close their Account may do so at any time by contacting the cita66 support team. Voluntary account closure does not affect any existing wagering requirements on active Bonus Credit.

cita66 is committed to providing a safe and responsible gambling environment. We believe gambling should be a form of entertainment and we actively work to prevent gambling-related harm among our Members.

The following responsible gambling tools are available to all registered Members at no cost:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Set maximum net loss amounts over a defined rolling period.
• Session Time Limits: Receive notifications and automatic session termination after a defined period of continuous play.
• Self-Exclusion: Voluntarily restrict your access to the Platform for a minimum period of 30 days. Self-exclusion can be extended or made permanent upon request.
• Reality Checks: Periodic pop-up notifications displaying the amount wagered and time spent in the current session.

Members who believe they may be experiencing gambling-related harm are encouraged to contact our responsible gambling support team or seek external assistance. cita66 does not provide professional counselling services, but we strongly encourage affected individuals to seek help from qualified organisations. For players aged 21 and above only.

For more information, please visit our dedicated Responsible Gambling page.

All content on the cita66 Platform — including but not limited to the brand name, logo, website design, software, game interfaces, text, graphics, icons, and promotional materials — is the exclusive intellectual property of cita66 or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to:

• Copy, reproduce, modify, adapt, translate, distribute, or create derivative works of any Platform content.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of any Platform software.
• Use the cita66 brand name, logo, or trademarks in any commercial context without prior written authorisation.
• Scrape, frame, or mirror any part of the Platform without prior written consent from cita66.

Any unauthorised use of cita66's intellectual property may result in immediate Account termination and may give rise to civil or criminal liability under applicable law.

To the maximum extent permitted by applicable law, cita66 and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings resulting from interrupted Platform access.
• Loss of data, corruption of information, or security breaches attributable to factors outside cita66's reasonable control.
• Losses arising from reliance on information, game results, or pricing data displayed on the Platform where such information is subject to technical error.
• Consequences arising from your use of the Platform in a jurisdiction where online gambling is restricted or prohibited.

cita66's total aggregate liability to any Member in respect of any claim arising under or in connection with this Agreement shall not exceed the total amount deposited by that Member in the twelve (12) calendar months immediately preceding the event giving rise to the claim.

cita66 reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — including changes that affect Member rights, payment conditions, or bonus terms — cita66 will provide reasonable advance notice via the Platform or by email to the address registered on the affected Account.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amended Terms, you must cease using the Platform and may request account closure via our support team.

The version of these Terms in force at the time a dispute arises shall govern the resolution of that dispute. The date of last revision is indicated at the top of this page.

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable to international online gaming operations under the Platform's licensing jurisdiction. cita66 makes no representation that the Platform or its services are appropriate or available for use in any particular jurisdiction.

In the event of any dispute arising between a Member and cita66 in connection with this Agreement or the Platform:

• Step 1 — Internal Resolution: Members must first submit a formal complaint in writing to [email protected]. cita66 will acknowledge the complaint within 48 hours and endeavour to provide a substantive response within 14 calendar days.
• Step 2 — Escalation: If the internal resolution process does not produce an outcome acceptable to the Member within 30 calendar days, the dispute may be escalated to the applicable independent dispute resolution body under cita66's licensing framework.

Pending resolution of any dispute, the Member's Account may be placed in a restricted state to preserve the integrity of any investigation.

For questions, complaints, or clarifications regarding these Terms and Conditions, or any other aspect of your cita66 Account, please contact our support team through the following channels:

• Email: [email protected] — responses within 2 hours during standard operating hours; within 4 hours at all other times.
• Live Chat: Available 24 hours a day, 7 days a week via the on-site live chat function. Average first response time is under 2 minutes.

When contacting us regarding an Account-specific issue, please have your registered email address and Account username ready to ensure prompt assistance. Do not share your password with any support agent — cita66 staff will never ask for your password.

For responsible gambling support and self-exclusion requests, please contact our dedicated responsible gambling team or visit our Responsible Gambling page for immediate access to player protection tools.